Our Promise

At Wick & Wonder, we want you to be absolutely enchanted by every candle you receive. Since our products are handmade and hand-poured with love, we stand behind the quality of our craft. If something isn’t right, we’re here to make it better.

1. Returns & Exchanges

We want you to love your scent. If you’ve changed your mind:

  • Unused Candles: We accept returns or exchanges for candles in their original, unused, and unlit condition within 14 days of delivery.
  • Used Candles: To maintain our quality standards, we cannot accept returns or offer refunds for candles that have been lit or used.
  • Personalized Items: Because "Secret Message" candles and custom boat candles are made specifically for you, they are final sale and cannot be returned unless they arrive damaged.

2. Damage Control (The "Arrival" Guarantee)

Candles are fragile, and sometimes the journey is a little bumpy. If your candle arrives broken or damaged:

  • Please email us at contact@wickwondershop.com within 48 hours of delivery.
  • Include a photo of the damaged candle and the shipping box.
  • We will send you a replacement free of charge or issue a full refund immediately. The Wonder must arrive undamaged!

3. Return Shipping

  • For standard returns (if you changed your mind), the customer is responsible for the return shipping costs.
  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  • Original shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you. If approved, your refund will be processed, and a credit will automatically be applied to your PayPal account within a few business days.

5. Scent Disclaimer

Choosing scents online can be tricky! While we do our best to describe our fragrances accurately, everyone’s nose is a little different. We do not offer refunds if you simply don't "like" the scent after the candle has been lit.

  • Pro Tip: If you’re unsure, start with our 4 oz jars before committing to a larger centerpiece!